Return and Refund Policy

Return and Refund Policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from receiving your product to request a return.

If your product is unused, in its original packaging, within the 30-day purchase period, and meets the conditions listed below, we will be happy to refund you! We offer a 100% satisfaction guarantee or your money back because we believe our products are of the highest quality and will exceed your expectations.

How to Request a Return

To initiate a return, please contact us first via email at support@get-divine.com.

If your return is accepted, we will send you a return label and instructions on how and where to send your package.

Items returned without prior return approval will not be accepted.

For any questions, you can always contact us by email at support@get-divine.com.

Return Shipping Costs

• For defective products (such as incorrect deliveries, shipping damage, or other defects), we cover the return shipping costs in full.

• For returns for other reasons (for example, if you don't like the item or it doesn't fit), we still cover the return shipping costs in full.

Items returned without prior return approval will not be accepted.

Refunds

We will notify you as soon as we receive and inspect your return and let you know whether your refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval and you still haven't received your refund, please contact us at support@get-divine.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a new order for the desired item.